Communication: Employs excellent written and verbal communications skills with the ability to listen, question, interpret, and clarify issues by translating customers’ non-technical descriptions into technical diagnosis.

Troubleshooting and Problem Solving Skills: Applies troubleshooting and problem solving skills to resolve issues and/or problems.

Customer Support: Customer oriented. Prompt respond to customer escalation and request. Notify customers on known problems and/or issues and keep them updated as to the status and resolution. Provide guidance to customer and connect customer to other service groups, for services beyond our scope.

Incident Management: Handle user escalation. Demonstrate strong discipline on process adherence, including create and close tickets. Manage and administrate Major Incident. And demonstrated ability on Incident matching.

Knowledge Management: Proven ability to search and reference Knowledge Article; Plus documenting knowledge in knowledge article.

Windows Client PC: Proven track record on landing, installing, configuring, upgrading, hot swap and managing client PC is preferred; and demonstrated knowledge in supporting Win Client PC. At the same time able to monitor, check and troubleshoot user escalation.

The main task as an IT Station Controller Automation Engineer is to support client based Station Controller system maintenance, troubleshooting, upgrade, user training and at the same time drive for root cause analysis for incidents, following through with the different support groups to resolve the incidents. On top of that, the candidate requires to learn up and be familiar with the overall manufacturing business process and utilize it for system enhancement and drive for wastage reduction through LEAN effort. The candidate would perform system validation/testing, troubleshooting, quality control and partner with Virtual Factory for knowledge and issue sharing. The candidate will also need to be on call 24×7.

As an IT Station Controller Automation Engineer in this group, you will have the opportunity to be exposed to the industry demanded equipment and automation integration skills, crisis management, IT technical skills and being involved in, or leading site wide or VF automation project. You will also have the opportunity to work closely with cross domain peers involving Module Engineer, Product Engineer, Quality/Reliability Engineer, Planning, Technician, Operator, Database Administrator, Network, Infrastructure and many other critical functional groups.

If you have the desire to work with the best, take on these challenges and seek to grow in a dynamic and exciting organization, then you are person we are looking for!