Fuji Xerox Vietnam Company Limited- Hanoi Branch14 Floor, VCCI Tower, 9 Dao Duy Anh, Dong Da, HanoiWork Location: Ha Noi
You Should Be Best At
What You Will Do
• TakeOffice and Production Printer software solution responsibility (maybe cross-functional, cross-organization, cross-service, involving 3rd parties) to takeover software delivery from the customer (or incumbent) and deploy new solutions.
• Work with customer and Fuji Xerox teams (delivery management, delivery manager, staffing, infrastructure/tools, etc.) to manage and deliver software implementation projects on schedule, within budget and with a high level of customer satisfaction.
• Responsible to set up (install, configure, troubleshoot, support) technical infrastructure of the Office and Production software delivery.
• Responsible to resolve and/or to propose acceptable solutions for technical issues faced during delivery of Office and Production software services
• Adhere to standard Fuji Xerox transition and project management methodology
• To analyze and to qualify requirements from customer and to propose solution (Office and Production) that meet the requirements
• Manage risk during implementation and on-going operations
• Drive strategies to minimize calls and improve response time, resolution time of software problems.
• Manage changes to technology in both software solution and front end products (MFDs, printers)
• Product and solutions capability within sales teams is continuously improved through education and training initiatives
• Solution presentation to customer
What You Are Good At
• Min 3 years of experience in IT environment – preferably with experience in software pre/post-sales support.
• Has knowledge of printing industry and color management is an advantage.
• Adequate customer management skills.
• Strong leadership skills – drive, initiative; assertiveness.
• Strong communication skills – spoken, written and presentation.
• Strong analytical and problem solving skills.
• Relevant technology certifications.
• General network knowledge is an advantage.
• English fluently – spoken, listening and written.
Who You Will Report To
About Our Company
Contact person: Ms.Thoa
Company size: 100-499
Fuji Xerox Vietnam is a fully owned subsidiary of Fuji Xerox — a joint venture between FujiFilm and Xerox Corporation. In February 2012, Fuji Xerox celebrated the 50th anniversary, starting down on a fresh path for the next 50 years. At this important milestone in our history, we will go back to the basics and step up our efforts to continue to be a trusted partner for customers in the areas of the document services and communications.
Through its broad portfolio of document technology, services, software and supplies, Fuji Xerox Vietnam provides essential back-office support that clears the way for customers to focus on their core business. With awards from the United Nations and the Banksia Environmental Foundation, Fuji Xerox Vietnam is well recognized for its commitment to sustainability. We proudly meet specialized needs of every business partners, aiming to become a total document solution provider of leading quality and innovation throughout a service territory.
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